Contact Us
Need help? Email our support team at moomolab@gmail.com. We aim to respond within 1–2 business days. Please include your account email and a description of the issue (screenshots help).
Restore Purchases
If you previously subscribed and don't see Premium on a new device or after reinstalling:
- Open the app and go to the Profile tab.
- Tap Upgrade to Premium (or the Premium card).
- Tap Restore Purchases and sign in with the same Apple ID used for the original purchase.
Manage or Cancel Your Subscription
Subscriptions are billed through your Apple ID and managed by Apple:
- Open the iOS Settings app.
- Tap your name at the top, then Subscriptions.
- Select FitCheck AI / Fit-check and choose to change or Cancel Subscription.
You can also manage subscriptions at apps.apple.com/account/subscriptions. Cancelling stops future renewals; access continues until the end of the current billing period.
Delete Your Account
- Open the app and go to the Profile tab.
- Open account settings and choose Delete Account.
- Confirm. This removes your account and associated personal data.
Note: deleting your account does not automatically cancel an active subscription — cancel it via Apple (see above). For help, email moomolab@gmail.com.
Report or Block Content / Users
- On any public post or profile in the Arena, open the ••• / options menu.
- Choose Report to flag content that violates our guidelines, or Block to stop seeing a user's content and interactions.
- Reported content is reviewed and appropriate action is taken. You can also email moomolab@gmail.com to report concerns.
Troubleshooting
Login issues
- Check your internet connection and try again.
- For Apple Sign In, ensure you're signed into iCloud and allow the sign-in prompt.
- Force-quit and reopen the app, or update to the latest version.
Photo upload problems
- Grant the app permission to access Photos / Camera in iOS Settings > FitCheck.
- Make sure you have a stable connection; large photos may take a moment.
- Try a different photo if one fails repeatedly.
Premium access not showing
- Confirm you're signed in with the account used to subscribe.
- Use Restore Purchases (see above).
- Check your subscription is active in iOS Settings > Subscriptions.
Restore purchase not working
- Ensure you're using the same Apple ID as the original purchase.
- Confirm the subscription hasn't expired or been cancelled.
- If it still doesn't restore, email moomolab@gmail.com with your account email.